Contact Us
Got a question about one of our casino reviews, spotted something that needs a second look, or just want to flag a broken free spins offer? This is the page for that. Below you'll find how to reach us and what we can (and can't) help with.
How to reach our team
The quickest way to contact us is by email at [email protected]. We read every message that comes in and try to reply within a couple of business days. If your enquiry relates to a specific casino or offer, it helps to include the operator's name and, where relevant, the date you checked the promotion, since bonus terms and free spins offers can change without notice.
What we can help with
- Corrections or updates to information in our reviews, including free spins terms, wagering requirements or licensing details
- General questions about how we compare and rate online casino sites
- Feedback on your own experience with a casino we've covered, whether it was straightforward or frustrating
- Suggestions for casinos or topics you'd like to see us look at
- Reports of broken links, outdated offers or factual errors on the site
What we can't help with
We're an independent review and comparison site, not a casino operator, so we're not able to process deposits, withdrawals, account verification or complaints about a specific gambling transaction. Those matters sit with the casino itself and, where applicable, its licensing authority. If you're unsure how a bonus or free spins offer actually works before you sign up, our casino reviews break down the wagering requirements, expiry dates and maximum cashout limits attached to each one.
If gambling has stopped feeling fun
If you or someone close to you is finding it hard to control time or money spent gambling, that's worth acting on early rather than waiting. Our Responsible Gambling page lists support services available to Australians, along with information on deposit limits, self-exclusion tools and where to find independent help. This contact page isn't a substitute for that support, but we're happy to point you toward the right resources if you're not sure where to start.
Before you write in
A few things that help us respond faster:
- Tell us which page or casino your message relates to, with a link if possible
- Include screenshots for any pricing, bonus or free spins discrepancy you've noticed
- Let us know if your enquiry is time-sensitive, for example a promotion that appears to have expired
- Keep account-specific issues (deposits, KYC, withdrawals) for the casino's own support team, since we don't have access to player accounts
More about who we are
If you'd like some background on how Top Australia Online Casinos researches and ranks casinos before reaching out, our About Us page covers our approach, and our Terms and Conditions page sets out how the site operates. We're not affiliated with any operator we review, and commercial relationships never decide where a casino sits in our rankings.